ok999 Privacy Policy

1Introduction

ok999 takes your privacy seriously. This Privacy Policy describes how ok999 (referred to as "we", "us" or "ok999") collects, uses, stores and protects personal information when you use the ok999 platform at ok999.pw — including when you register an account, make deposits or withdrawals, place bets, play slots, fish games or live casino, or contact our support team.

By creating an account on ok999 and using the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

2Information We Collect

ok999 collects personal information in several ways — information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information provided by third-party services such as payment processors.

Information You Provide Directly

• Full name and date of birth provided during account registration
• Contact details including mobile number and email address
• Identity documents submitted for account verification when requested
• Payment account details used for deposits and withdrawals (e.g. JazzCash number, Easypaisa number, bank account details)
• Communications you send to the ok999 support team via live chat or email

Information Collected Automatically

• Device information including device type, operating system and browser version
• IP address and approximate location data
• Session data including login times, pages visited and features used
• Betting and gaming history — markets bet on, games played, stake amounts, results
• Deposit and withdrawal transaction records
• Bonus and promotion usage data

How We Use Your Information

ok999 uses the personal information collected to operate the platform, process your transactions and provide a safe and fair gaming environment. The table below summarises the main purposes for which your data is used.

4Payment Data Handling

When you make a deposit or withdrawal on ok999 using JazzCash, Easypaisa, Raast, bank transfer or other supported payment methods, your payment details are handled with the highest level of care. Payment transactions are processed through secure payment gateways, and ok999 does not store complete payment credentials — such as full bank account numbers or card numbers — on its own servers beyond what is operationally necessary and securely encrypted.

All PKR transactions are processed through trusted payment processors. These processors have their own privacy and data security standards. ok999 only shares the minimum payment information necessary to complete each specific transaction.

Payment Verification

ok999 may request additional verification for withdrawal requests above certain amounts or where unusual activity is detected. This may involve confirming the payment account used belongs to you. This is done to protect your account and prevent unauthorised withdrawals, not to obstruct legitimate withdrawals.

5Cookies and Tracking Technologies

ok999 uses cookies and similar tracking technologies on the platform to make it work correctly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device when you visit ok999.pw.

Types of Cookies Used

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled without breaking platform functionality.
• Functional cookies — remember your preferences such as language settings, preferred game categories and layout choices to improve your experience on ok999.
• Analytics cookies — help ok999 understand which features are used most, where players encounter issues and how to improve the platform. Data collected through analytics cookies is aggregated and does not identify individual players.
• Marketing cookies — used only where you have consented, to track which promotions you have seen and ensure relevant bonus offers are shown to you.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling functional or analytics cookies will not prevent you from using ok999 but may reduce the quality of your experience.

6Third-Party Sharing

ok999 does not sell your personal data to any third party. However, to operate the platform, ok999 works with a number of third-party service providers who may process your data on ok999's behalf. These include:

• Payment processors — to handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfers
• Game providers — third-party software studios whose slot, fish game and live casino titles are available on ok999; game providers receive only the technical session data needed to run the game
• Identity verification services — used to confirm player identity and age when verification is required
• Customer support software providers — to power the live chat support system
• Analytics and platform monitoring providers — to help ok999 maintain platform performance and security

All third-party service providers working with ok999 are required to handle your data securely and to use it only for the specific purpose for which it has been shared. ok999 does not allow third-party providers to use your data for their own independent marketing or commercial purposes.

7Data Security

ok999 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or alteration. These measures include:

• SSL/TLS encryption on all data transmitted between your device and ok999.pw
• Encrypted storage of sensitive account and payment data on secure servers
• Strict internal access controls — only authorised ok999 staff with a legitimate business need can access player account data
• Regular security monitoring and vulnerability assessments of the platform
• Two-factor authentication options available to players for additional account protection

While ok999 takes data security seriously and applies strong protective measures, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login details with anyone.

8Data Retention

ok999 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required to meet legal, regulatory and operational obligations. The specific retention periods for different types of data are outlined below:

• Account registration data — retained for the lifetime of your account and for a period after account closure
• Transaction records (deposits, withdrawals, bets) — retained for a minimum period required for financial record-keeping purposes
• Identity verification documents — retained for the period required following account closure
• Support communications — retained for a reasonable period to allow for follow-up and quality review
• Analytics and usage data — retained in aggregated or anonymised form for platform improvement purposes

When data is no longer required and its retention period has passed, ok999 deletes or anonymises it securely. If you request account deletion, ok999 will process this subject to any outstanding obligations or pending investigations, and will confirm when deletion is complete.

9Your Rights Over Your Data

As an ok999 player, you have the following rights in relation to the personal data ok999 holds about you. To exercise any of these rights, contact the ok999 support team via live chat or email.

• Right of access — you can request a copy of the personal data ok999 holds about your account.
• Right to correction — if any of your personal details held by ok999 are inaccurate or out of date, you can request that they be corrected.
• Right to deletion — you can request that ok999 delete your personal data. This is subject to any legal or operational obligations that require ok999 to retain certain data for a defined period.
• Right to restrict processing — in certain circumstances you can ask ok999 to restrict how it uses your data while a concern is being resolved.
• Right to withdraw marketing consent — if you have consented to marketing communications, you can withdraw that consent at any time without affecting your use of the platform.

ok999 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are dealing with the actual account holder.

10Children's Privacy

ok999 is strictly an adult platform for users aged 18 and above. ok999 does not knowingly collect personal information from anyone under the age of 18. If an account is found to belong to a minor, it will be closed immediately and any associated data will be deleted in accordance with our data retention processes.

If you are a parent or guardian and believe a minor has created an account on ok999, please contact the support team immediately so the account can be reviewed and closed without delay. ok999 takes underage gaming prevention seriously and acts on all such reports as a priority.

11Marketing Communications

ok999 may send you promotional communications about bonuses, new game launches, sports betting promotions including PSL and T20 special offers, and other platform news. These communications are sent only where you have given your consent to receive them, either during registration or through your account settings.

Marketing communications are sent via mobile notification through the ok999 app or by email, depending on the contact preferences in your account. You can opt out of marketing communications at any time by contacting the support team. Opting out does not affect transactional messages such as deposit confirmations, withdrawal updates or important account security notifications — these are sent regardless of marketing preferences as they are essential to operating your account.

12Changes to This Privacy Policy

ok999 may update this Privacy Policy from time to time to reflect changes in the platform, how data is handled, or applicable requirements. When significant changes are made, ok999 will notify active players through in-platform notifications and update the "Last Updated" date at the top of this page.

Continued use of ok999 following notification of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you should stop using the platform and contact support to request account closure. We encourage you to review this page periodically so you are always aware of how ok999 handles your personal data.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ok999 has handled your personal information, the support team is available 24 hours a day, seven days a week.

For data deletion requests or access requests, please include your registered account name and mobile number in your message so the team can locate your account and process the request efficiently.